Shipping
- We deliver to all governorates in Egypt.
- Shipping is paid to the courier when your order arrives: usually 80–150 EGP, depending on your area.
- Cairo & Giza: 1–3 working days. Rest of Egypt: 3–5 working days.
- We call or message you to confirm every order before it ships.
Returns & refunds
- You can return an item within 14 days of delivery if it is unopened, unused and in its original packaging.
- You pay the courier fee for sending these items back.
- For hygiene reasons, opened or used skin care products can’t be returned unless they arrived damaged or wrong.
- If your order arrives damaged or incorrect, message us within 48 hours with a photo and we’ll replace it or refund you in full, including shipping.
- Refunds are sent within 7–14 days of receiving the returned item, to the same payment method or by InstaPay / wallet.
To start a return, contact us on WhatsApp with your order number.